Policies
We understand that life happens, but if you need to cancel or reschedule your appointment, please give at least 72 hours' notice.
Appointments cancelled, rescheduled, or missed within less than 72 hours of your appointment time will be charged 50% of the scheduled service total. This also applies if:
- You arrive more than 15 minutes late, and there is no longer enough time to complete your service.
- You do not show up for your appointment.
- You arrive visibly unwell, and we are unable to proceed with your service.
For chemical services requiring 3 or more hours, a 50% non-refundable deposit may be required at the time of booking. If you cancel or reschedule this appointment, the deposit will be forfeited.
New clients booking a colour or lightening service will receive an email from a member of our team to confirm that you've selected the right service for your hair. Please respond promptly. If we do not receive a response at least 72 hours before your appointment and we determine at your appointment that the incorrect service was booked, we may be unable to accommodate your appointment, and a cancellation fee of 50% of the scheduled service total will apply.
We require a credit card on file to book your appointment. Your card will not be charged for your service unless a cancellation, no-show, or late fee applies. Payment for your completed appointment will be collected in person.
If you need to make changes to your appointment, please email bookings@avecavec.ca. Appointment changes cannot be made online.
Thank you for respecting these policies. They help each stylist protect their time and keep the studio running smoothly.